Refund Policy
Last Updated: July 14, 2026
At ZonoTV, customer satisfaction is important to us. That’s why every paid subscription is backed by our 7-Day Money-Back Guarantee. If you’re not satisfied due to a genuine technical issue that our team is unable to resolve, you may be eligible for a refund.
1. 7-Day Money-Back Guarantee
You may request a refund within 7 days of your purchase if you experience technical problems that prevent you from using our IPTV service and our support team is unable to provide a working solution.
2. How to Request a Refund
To submit a refund request, please contact our support team through our Contact Us page or Whatsapp. Please include:
- Your order or transaction ID
- The email address used for your purchase
- A clear description of the issue you experienced
Providing complete information will help us review your request more quickly.
3. Review Process
Every refund request is reviewed individually. Before approving a refund, our support team may troubleshoot the issue with you and request additional details, such as screenshots or videos, to verify the problem.
If we are unable to resolve the issue within a reasonable time, your refund request may be approved.
4. Refund Processing
Once your refund has been approved, the amount will be returned using your original payment method. Depending on your payment provider or bank, the refund may take 5–10 business days to appear in your account.
5. Non-Refundable Cases
Our 7-Day Money-Back Guarantee does not apply in the following situations:
- Internet connection or network issues on the customer’s side.
- Unsupported or incompatible devices.
- Incorrect setup or failure to follow our installation instructions.
- Requests submitted after the 7-day refund period.
- Accounts suspended due to abuse, fraud, or violation of our Terms & Conditions.
- Refund requests based on personal preference after the service is working as intended.
If you have any questions about our Refund Policy, our support team will be happy to assist you.